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  • Do your cookies contain any allergens?
    All bakes will be provided with an allergen label on the packaging with details of the allergens it contains. Biscuits Contain: Wheat (Gluten) NYC Cookies Contain: Wheat (Gluten), Egg, Milk, Soya Cakes Contain: Wheat (Gluten), Eggs, Milk Some cake flavours (such as Coffee and Walnut) contain nuts. Please be aware that our produced in a kitchen which handles celery, cereals containing gluten, eggs, milk, mustard, nuts, peanuts, sesame, soya and sulphur dioxide. Therefore, our products may not be suitable for those with allergies. Our coloured fondant contains some food colourings/E numbers that may have an adverse effect on activity and attention in children.
  • Are your bakes vegetarian or vegan-friendly?
    Biscuits All of our biscuits are prepared to a vegan recipe and therefore safe for vegetarians and vegans to consume. Please ensure to inform us of your dietary requirements when ordering bespoke bakes. NYC Cookies Our NYC Cookies are suitable for vegetarians. We do provide some vegan flavours too. See our online shop to order or contact us to order a bespoke set. Cakes We can provide dairy-free cakes and vegan cakes in certain flavours upon requests.
  • What ingredients are in your bakes?
    Allergens in bold. Biscuits Vanilla Biscuits: Wheat Flour (Wheat Flour, Calcium Carbonate, Iron, Niacin, Thiamin), Vegetable Fat Spread (Vegetable Oils (70%) (Rapeseed, Palm¹, Sunflower), Water, Salt (1.5%), Emulsifiers (Lecithin, Mono and Diglycerides of Fatty Acids), Acid (Lactic Acid), Colours (Beta-Carotene) Vitamin A and D, Flavourings), Icing Sugar (Icing Sugar, Anti-Caking Agent: Tricalcium Phosphate), Cornflour, Vanilla Extract (Water, Ethanol, Sugar, Vanilla Bean Extract). Icing: Fondant Icing (Sugar, Glucose Syrup, Palm Oil, Water, Humectant (Glycerol), Emulsifier (Mono- and Di-Glycerides of Fatty Acids), Stabilisers (Xanthan Gum, Sodium Carboxymethylcellulose), Preservative (Potassium Sorbate), Flavouring), Food Colouring (Glucose Syrup, Water, Sugar, E422, E133, E122, E102, E155, E104, E129, E124). Contains some food colours that may have an adverse effect on activity and attention in children. NYC Cookies Wheat Flour (Wheat Flour, Calcium Carbonate, Iron, Niacin, Thiamin), Vegetable Fat Spread (Vegetable Oils (70%) (Rapeseed, Palm¹, Sunflower), Water, Salt (1.5%), Emulsifiers (Lecithin, Mono and Diglycerides of Fatty Acids), Acid (Lactic Acid), Colours (Beta-Carotene) Vitamin A and D, Flavourings), Sugar (Sugar, Cane Molasses, Humectant (Glycerol)), Chocolate Chips (Sugar, Cocoa Butter**, Dried Whole Milk, Cocoa Mass**, Emulsifier (Soya Lecithins), Flavouring), Raising Agents (Disodium Diphosphate, Sodium Hydrogen Carbonate), Wheat Flour (Wheat Flour, Calcium Carbonate, Iron, Niacin, Thiamin)), Baking Soda (Sodium Bicarbonate), Egg, Vanilla Extract (Water, Ethanol, Sugar, Vanilla Bean Extract). Cakes Each cake flavour contains different allergens and ingredients. This information can be provided upon request.
  • Do you offer gluten free cookies?
    We are currently not able to cater for wheat or gluten allergies or intolerances, due to our kitchen regularly handling products with these substances.
  • How much notice do you need for an order?
    It is never too early to get your order booked in and therefore encourage customers to enquire as soon as possible to avoid disappointment. Depending on how busy the week is and the supplies we have in stock, we can sometimes get orders in with a week's notice, so it is always worth asking. For large orders, such as for weddings or corporate events, it is recommended to order 2 to 6 months in advance.
  • How do I place an order?
    There are 3 ways to do this: - Order through our Instagram page by sending a DM @queentcookies - Email us: - Order through our Facebook page on Messenger: Queen T Cookies Ltd
  • Do you provide a price list for custom orders?
    Due to the majority of orders being bespoke, each bake is quoted individually. Prices vary depending on the design and personalisation. Starting prices for custom orders can be found on the Menu page. Please get in touch to discuss your design and receive a personalised quote.
  • Do you take deposits?
    All orders require full payment to secure your booking. Please see our T&Cs for more information.
  • Can I send my order as a gift?
    Ensure to mention that your bakes are a gift when placing an order and we can provide a handwritten gift messages upon request. If ordering from the website shop, make sure to add your personal message in the 'Add Note' section on the Check Out page.
  • Do you cater for corporate events and weddings?
    We love supplying for these type of events and celebrations. We can provide custom made stamps that incorporate your company logo or initials of the happy couple for wedding favours. We also individually wrap and heat seal each cookie so that they can be easily and hygienically distributed to your guests. They will also last up to 2 weeks!
  • I wish to cancel/postpone my order. How do I do this?
    If you wish to cancel your order, please provide us with written notice via email: Due to all our bakes being fresh products with customisations and a limited shelf life, we will not be able to issue a refund if cancellations are made with short notice to the collection or delivery date. We are also able to postpone your order and reserve the payment to use for another purchase at a later date. Please see our T&Cs for more details.
  • I would like to make some changes to my order. How do I do this?
    Please get in contact with us as soon as possible to requests any changes to your order. We cannot guarantee that these amendment requests can be met at short notice, especially if your cookies have already reached the decorating stage. However, we will do our best to accommodate these changes if possible. Please see our T&Cs for more information.
  • What are your Terms & Conditions?
    Take a look at our T&Cs page. We recommend that you read through these thoroughly before placing an order.
  • Are the cookies made with fondant or royal icing?
    All of our cookies are covered in a layer of fondant icing. We do not currently use any piped icing for our designs.
  • What flavours do you do?
    Flavours are available to view on our Menu page. We often provide limited-edition flavours during seasonal events, so look out for these on our socials.
  • How long will my cookies last for?
    Biscuits Our biscuits are best eaten fresh but we advise you to consume them within 2 weeks. They are best stored in their heat-sealed bags or an airtight container. Keep them away from any heat sources, out of direct sunlight and in a cool, dry place. We do not recommend placing them in the fridge as it may spoil the flavour and fondant detailing. NYC Cookies Our NYC Cookies are best eaten with 1-3 days. Store them in an airtight container in a cool, dry place to maintain their flavour. Cakes Our cakes must be consumed within 1-3 days. We recommend storing leftover cake in an airtight container in the fridge. Let the cake come back to room temperature before consuming.
  • What size are your cookies?
    Our biscuits range from 3-5 inches, depending on the size of the cutters used. If you would like to know the specific measurements for a particular cutter or shape, please just ask. Our NYC Cookies are around 3-4 inches wide and weigh around 120g each! Our cakes vary in size, depending on the number of servings. We provide 6 inch and 8 inch cakes in various heights and shapes.
  • Can I order more than 1 flavour for biscuits/NYC Cookies?
    Yes, we can provide orders in more than 1 flavour for quantities of 10 or more biscuits/NYC cookies. We are only able to provide more than 1 flavour for tiered cakes.
  • Where do I collect my order?
    We are based in Southend-on-Sea, Essex. Our full address will be provided upon ordering.
  • Do you provide postal orders?
    Yes, we can post biscuits and NYC Cookie orders within the UK. All bakes are posted first class with Royal Mail. Cakes are collection only.
  • Do you offer local delivery?
    We do not currently offer local delivery. Our bakes are for collection or postal delivery only.
  • Do you ship internationally?
    We are currently only able to ship orders within the UK.
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